PandaTerms & refunds
PandaAFK is operated by ItzPanda LLC. By creating an account you agree to these terms.
What we provide
Hosted Minecraft Java Edition clients ("bots") that connect to servers you choose, stay connected, and reconnect automatically. Uptime is best-effort: servers, Microsoft sign-in, your proxies and the network are outside our control.
Server rules are your responsibility
Some servers prohibit AFK bots, alternate accounts or proxies. Before pointing a bot at a server, check its rules. Any server ban, kick or loss of in-game items is between you and that server; we can't reverse or refund it. Don't use PandaAFK to disrupt servers, evade bans or break Minecraft's EULA. We may stop bots or suspend accounts that do.
Accounts & credentials
Microsoft accounts sign in through Microsoft's own device-code page; we never receive your Microsoft password, only the session token Microsoft issues for the bot, stored on our server for that bot. Delete the bot to delete its cached session. Proxy credentials you enter are stored to make the connection and are never shown back in full.
All sales are final
PandaAFK is a digital product delivered and usable immediately on purchase. We do not offer refunds, credits, or exchanges for any reason, including:
- unused time remaining on a plan;
- buying the wrong plan or add-on by mistake;
- deciding the product isn't for you;
- a server banning or blocking your bots;
- changes a third-party platform (Microsoft, Mojang, a server's anti-bot plugin, your proxy provider, …) makes that affect the product.
Before you buy: the free trial lets you run one bot on your own server first, so you can confirm it works for you.
Plans & renewal
Paid plans cover 30 days per payment and never renew or charge automatically. Pay again to extend; new time is added after any time you have left. Lifetime is a one-time purchase. When a plan lapses, bots beyond the free trial's limit are stopped and proxies are switched off until you renew.
Litecoin payments
Cryptocurrency transactions cannot be reversed. If you overpaid, sent the wrong amount so your order didn't match, or paid after the invoice expired, email support with the transaction ID and we'll apply the correct product or send the difference to an address you control. This is a courtesy, not a refund.
Billing errors
If you were charged in error (e.g. paid twice for one order), contact support within 60 days and we'll correct it.